Terms of service
Effective June 30, 2024
Welcome to Alpine Nation Outdoor Clothing US and Canada website, managed by Alpine Nation Clothing Inc, British Columbia, Canada.
Our Terms of Service govern purchases made through the alpinenation.com website. These terms may be revised by us without prior notice, and the updated terms will apply to orders placed after the effective date of the revision.
By using this website, you (the customer) are entering into a contract with Alpine Nation Clothing Inc. ("Alpine Nation") that applies to all online purchases made through Alpinenation.com. When you use the website, it means you agree to all the terms and conditions listed. If you don't agree to these terms, then you cannot use the website or any of its services.
Should you have any questions or require further information, do not hesitate to contact us at info@alpinenation.com.
About the Company
Alpine Nation Clothing Inc.
Contact phone number: +1 778-653-6636
Contact email address: info@alpinenation.com
Registered address: 201-888 ARTHUR ERICKSON PL, WEST VANCOUVER, BC V7T 0B1
Business number: 780671020
Incorporation number: BC1476769
Date of registry: 2024-04-18
Legal representative: Sandra Šuc
Bank details
Bank details for US$ (USD):
Account holder: Alpine Nation Clothing Inc.
ACH and Wire routing number: 026073150
Account number: 8314370409
Account type: Checking
Bank Address:
30 W. 26th Street, Sixth Floor
New York NY 10010
United States
Bank details for CA$ (CAD):
Account holder: Alpine Nation Clothing Inc.
Institution number: 621
Account number: 200116152675
Transit number: 16001
Bank address:
99 Bank Street, Suite 1420
Ottawa ON K1P 1H4
Canada
Purchase Process
Your order constitutes an offer to purchase products from Alpine Nation. We reserve the right to accept or reject orders at our discretion. Upon receiving your order, we'll send you an order confirmation via email, confirming the details of your purchase. Should you not receive this confirmation, we recommend checking your spam or junk mail folder. In the event it is still missing, we urge you to get in touch with us for assistance.
In the rare instance that we must reject an order, we will communicate this decision directly to you, as well as issue a full and immediate refund.
Our website provides a secure and trustworthy purchasing experience. We employ robust encryption and security protocols to protect your personal and payment information. Transactions are secured using SSL (Secure Sockets Layer) technology, which encrypts data sent between your browser and our website, ensuring that your details remain private and protected. We cmply with the highest level of Payment Card Industry (PCI) standards, further safeguarding your credit card information and offering peace of mind with every transaction. Rest assured, your security is our top priority when you shop with us.
Prices
The prices listed on our website already include all applicable taxes and potential customs duties. They are the final amounts payable by you.
Product prices are as listed at the time of order placement and may be subject to change without prior notice.
For customers from United States, the prices are listed in USD. For customers from Canada, the prices are listen in CAD.
Product information
Our products are exclusively available for purchase online. We are committed to providing detailed and accurate descriptions, alongside high-quality photographs, to accurately represent our products. However, please be aware that due to variations in monitor and screen settings, there may be differences in the color representation of items.
While we make every effort to ensure the accuracy of product information, discrepancies in descriptions may occur. Upon identifying any errors, we will promptly make corrections. Nonetheless, we do not assume responsibility for these inaccuracies.
Product Availability
While we strive to maintain product availability, we reserve the right to change, discontinue, or modify any product without prior notice.
Preorders
Occasionally, we offer the opportunity to pre-order products, which will be clearly indicated on our website. Items in pre-order are not currently in our inventory, but we will give you an estimated timeline for when we expect to have them in stock and ready for dispatch.
Please be aware that there could be unforeseen delays. In such instances, we commit to providing you with updates regarding any changes to the delivery timeline. By placing a pre-order, you acknowledge and agree to purchase an item that is not immediately available and accept the possibility of waiting for its arrival, including any potential delays.
Delivery and Circumstances Beyond Control
When you place your order, we will offer our best estimate for the required delivery time, ensuring it does not surpass 15 days unless mutually agreed otherwise.
Should there be any delivery delays due to unforeseen circumstances beyond our control, such as natural disasters or transportation disruptions, Alpine Nation will not bear responsibility.
Payment
Payment options include credit/debit cards, Alpine Nation Gift Cards, PayPal, or other authorized methods. Your payment will be processed upon placing your order.
Please ensure that all payment information provided is truthful, accurate, and lawfully yours to use. It is imperative that the details submitted have not been obtained in any unauthorized manner and that you possess the legal right and authority to use the payment method for your transaction. Misuse or fraudulent use of payment information is strictly prohibited and may result in legal action.
Upon receiving your order
Upon receipt of your order, it is important to verify that you have received the correct items as specified in your order. Should there be any discrepancy between the items you ordered and what you have received, you are required to report this within 7 days of delivery. To assist in resolving the issue promptly, please provide proof of the discrepancy, such as a photograph of the items received. This will enable us to address and rectify any errors effectively.
Damaged or Defective Items
If you find that the items you've received are damaged, appear to be defective, or exhibit any issues related to quality, we encourage you to get in touch with our Customer Service team for support. To assist us in this process, please contact us at info@alpinenation.com, providing details of the issue along with any relevant photographs or descriptions. Our team will work diligently to address your concerns, guide you through the resolution process, and ensure a satisfactory outcome.
Returns & Refunds
You may return your order within 30 days of receipt for a full refund, provided the items are unworn, unwashed, undamaged, and in their original packaging with tags attached. Should the returned items show any signs of use, such as stains, odors, or damage, we reserve the right to reject the refund request.
Please be aware that items purchased on final clearance are not eligible for return.
Our refund policy provides comprehensive details on returns and the specific steps to initiate a return.
Warranty
Alpine Nation provides a limited warranty to the original purchaser. Refer to our Limited Warranty for detailed terms and conditions.
Personal Data
Your privacy is important to us. As a Canadian incorporated company, we strictly adhere to the comprehensive data protection laws established by relevant institutions. Our commitment to these regulations ensures the utmost care and responsibility in handling personal data, safeguarding the privacy and rights of our customers and users in accordance with the highest standards.
By purchasing from us, you accept our privacy policy regarding the processing of personal data.
Governing Law
These Sales Terms are governed by the laws of Canada.
Complaints & Disputes
Alpine Nation adheres to high standards of customer service. Should you have a complaint, we are committed to addressing it promptly and efficiently. Our goal is to resolve any issues amicably, fostering a positive and lasting relationship with you.
In the event of any disputes arising from our services or products, it is agreed that the resolution of such disputes shall fall under the jurisdiction of the courts located in Canada. This means that any legal action or proceedings related to disputes will be conducted in and decided by the courts of Canada.
Conclusion
By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to abide by these Sales Terms. If you have any questions or concerns, please don't hesitate to contact us.
Thank you for choosing Alpine Nation. We are excited to be part of your next adventure!